Refund Policy
Refunds are available within 7 days for unresolved issues or undelivered services. Processed within 10 business days.
Here’s a clear and professional **Refund Policy template** for a software company. You can adapt it depending on whether you sell downloadable software, SaaS subscriptions, or one-time licenses.
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Refund Policy
At Online Technologies, customer satisfaction is important to us. This Refund Policy explains when refunds may be granted for purchases of our software or services.
General Policy
* All sales of digital products (software downloads, license keys, or activation codes) are considered final once the product has been delivered.
* We generally do not provide refunds for digital software purchases, except as outlined below.
Eligible Refunds
Refunds may be granted in the following cases:
* **Technical Issues:** If the software does not function as advertised and our support team cannot resolve the issue within \[X] days.
* **Duplicate Purchase:** If you accidentally purchased the same product multiple times.
* **Wrong Product Purchased:** If you purchased the wrong edition and notify us within \[X] days (we may exchange or adjust the license instead).
* **Non-Delivery:** If you did not receive license details or download access after payment confirmation.
Ineligible Refunds
Refunds will not be issued for:
* Change of mind or no longer needing the software.
* Inability to operate the software due to unsupported hardware, operating system, or user environment that does not meet system requirements.
* Failure to use the product after purchase.
* Subscription periods already used (partial months/weeks are not refunded).
Subscription Services
* Subscriptions (if offered) are billed in advance on a \[monthly/annual] basis.
* You may cancel your subscription at any time, but refunds are not provided for the remaining unused period.
* Access will remain available until the end of the billing cycle.
How to Request a Refund
To request a refund, contact us at:
**Email:** \[your email]
**Subject Line:** Refund Request – \[Order Number]
Include proof of purchase, a description of the issue, and any error messages/screenshots (if applicable).
Processing Refunds
* Approved refunds will be processed within \[7–14] business days.
* Refunds will be issued to the original payment method only.
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website.